Reception hours
Daily from 8:30am - 6:30pm
Arrival and Departure
All Seasons
Check In: 2:00pm
Check Out: 10:00am
For your convenience, a key return box is available outside the reception area for early departure. Please ensure the room doors are locked with all lights and appliances turned off.
Late check out is available on request and is solely based on availability. Should you need a later check out time please contact one of our staff members at your earliest convenience.
Security and Access
To ensure the maximum safety and security, please ensure doors and windows are locked before leaving the motel rooms.
For the guests stay in the main block, the Front Door by the reception and Back Door at the end of the corridor will be locked outside Reception Hour for security. Please swipe the blue fob attached with your key card to access the building through Front Door only..
Parking
Due to the limited space, please do not occupy more than one parking space per room booked. Should you travel with more than one vehicle, please contact reception and our staff will direct you to other off-street parking closest to the motel building.
Please do not leave any valuable items in the vehicle, Thermal Oak Motel will not accept any liability from loss, theft or damages to any vehicles parked onsite.
Air Conditioning and Heating
All our rooms are equipped with air conditioning units and thermal heating panels (radiators) for our guest’s comfort. Please ensure all windows are shut during the use of any of the above units. Please be advised that the radiators are set at a fixed and safe temperature to the legal requirement BUT could be too hot for children, all guests are advised to monitor their children.
Please be considerate to the environment while enjoying the comfortableness brought by the Air Conditioning Units. Guests are advised to turn off the units when the room is not in used for energy preserving purposes.
Guest Laundry
The guest laundry is located on the ground floor near the reception. It is provided to our in-house guests ONLY. Coin-Operated washing machines and dryers are available for use at the cost of $4.00 each. The maximum capacity of the washing machine and dryer is 6KG, please do not overload the machine to avoid machine failure.
Guest laundry opens 24 hours.
Mineral Spa Pool
There is one public Mineral Hot Pool for in-house guests only which is available between 3:00 pm and 8:30 pm daily. The temperature of the pool is between 38°C and 42°C for optimum bathing pleasure. The pool is cleaned and refilled daily. Booking at reception during reception hour (8:30-18:30) is essential for health and safety concerns..
Council Regulation and Health and Safety – Mineral Spa Pool
We do recommend our guest to avoid bathing at the mineral water pool alone.
If you are feeling unwell, while or after using the mineral water pool, please leave the pool immediately and notify the manager on duty at the reception. Always call 111 immediately in ANY emergency.
Fire Safety
If you discover a Fire event:
When you hear a fire alarm:
Room Servicing
Daily Housekeeping service is provided between 9:00am – 1:00pm.
TV
Freeview channels are available in all rooms. For Health and Safety, we kindly ask you to keep children off from the TV mount and please do not hang heavy objects or exert force on TV.
Pets-Free
NO PETS are allowed at this motel property for general health and safety and prevention of allergic reactions to other guests. Guest who sneaks pets into the property will be charged for service of odor removal, carpet cleaning, pest control, and one-night accommodation fee.
Smoking
As per Smoke-free Environment Act 1990, Smoking in all indoor workplace, in this case, all indoor areas at Thermal Oak Motel is strictly prohibited. Anyone found breaching this rule will be fined $200NZD as per council rules, the fine will goes towards cleaning and decontaminating the area affected. Please smoke at the outdoor area where the ash trays provided.
Noise Control
In order to up hold the best quality for all our guests, we kindly ask everyone to be considerate and keep the noise level down after 10:30pm and before 9:30am. Strictly NO Party in all motel units.
Attraction and Activities
Rotorua has a wide range of attraction and activities to offer. Whether it is for families, couples, elderly, enquire the reception now and get advice on how to make the most out of Rotorua! Brochures and flyers are available by the reception; come to see our staff for assistance with bookings and directions.
Bathroom Amenities
For the best of your stay, following amenities has been provided in the bathroom vanity
*Face Cloth on request
Room Amenities
Kitchen Amenities
For your home-like cooking experience following amenities has been provided in the kitchen
Tea towel, dish cloth, dish wash liquid & dish brush
Health and Safety rules in Kitchen
Damage to the Motel’s Property
It is our Guest’s responsibility to give good care to maintain and avoid damages to all of the Motel’s property provided. We would appreciate if guests can inform our staff about the damage as soon as it happens or is discovered. Chargers may incur should any of the following items are misplaced or damaged.
Contact us today for any reservation enquiries
© 2019 Thermal Oak Motel
All rights reserved.
291 Fenton Street, Glenholme 3010, Rotorua, New Zealand
Phone: +64 07-348-0584
Email: info@thermaloak.co.nz